令和2年度 患者さんの声
集計結果(令和2年度)
(件) | |||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|
4月 | 5月 | 6月 | 7月 | 8月 | 9月 | 10月 | 11月 | 12月 | 1月 | 2月 | 3月 | ||
感謝 お褒め |
接遇 | 3 | 2 | 1 | 2 | 1 | 2 | 0 | 1 | 0 | 0 | ||
環境 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
清掃 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
施設・設備 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | |||
診療体制 | 1 | 4 | 2 | 0 | 3 | 1 | 0 | 2 | 2 | 2 | |||
その他 | 0 | 0 | 1 | 0 | 0 | 3 | 5 | 0 | 1 | 4 | |||
要望 希望 |
接遇 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
環境 | 1 | 2 | 0 | 2 | 2 | 0 | 2 | 2 | 0 | 2 | |||
清掃 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | |||
施設・設備 | 2 | 4 | 2 | 4 | 3 | 0 | 2 | 4 | 0 | 3 | |||
診療体制 | 0 | 0 | 0 | 0 | 1 | 0 | 1 | 1 | 0 | 0 | |||
その他 | 1 | 3 | 2 | 0 | 1 | 1 | 1 | 2 | 0 | 0 | |||
意見 提言 |
接遇 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | ||
環境 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | |||
清掃 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
施設・設備 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
診療体制 | 1 | 0 | 1 | 0 | 0 | 1 | 0 | 0 | 2 | 0 | |||
その他 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 2 | 0 | |||
抗議 苦情 不満 |
接遇 | 3 | 3 | 2 | 2 | 4 | 0 | 3 | 3 | 1 | 0 | ||
環境 | 0 | 0 | 0 | 2 | 1 | 2 | 2 | 0 | 0 | 0 | |||
清掃 | 0 | 1 | 2 | 0 | 1 | 0 | 0 | 0 | 0 | 1 | |||
施設・設備 | 0 | 1 | 1 | 3 | 2 | 0 | 4 | 2 | 0 | 0 | |||
診療体制 | 0 | 0 | 2 | 1 | 2 | 0 | 2 | 1 | 0 | 2 | |||
その他 | 4 | 1 | 3 | 3 | 3 |
2 | 5 | 2 | 1 | 1 | |||
その他 | 接遇 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | ||
環境 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
清掃 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
施設・設備 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |||
診療体制 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
その他 | 0 | 0 | 0 | 1 | 2 | 0 | 0 | 2 | 0 | 1 |